General terms and conditions for the purchase of online vouchers
1) General:
The contract is concluded with EDELWEISS Berchtesgaden GmbH, Maximilianstr. 2, 83471 Berchtesgaden. Deviating provisions are only valid if they are mutually, expressly and agreed in writing. Only persons over the age of 18 are entitled to purchase in our Internet store.
2) Conclusion of contract, payment and delivery:
The vouchers offered on the hotel website represent a non-binding and non-binding purchase offer. The prices indicated are inclusive of any statutory value added tax. The online order of a voucher via the Internet represents a binding purchase offer by the customer, which EDELWEISS Berchtesgaden GmbH is entitled to accept within 48 hours by sending an order confirmation via e-mail, whereby the purchase contract is concluded. If no order confirmation is received within the aforementioned period, the purchase offer is considered rejected and no purchase contract is concluded. After receipt of payment of the fee due on the basis of the concluded purchase contract, the purchased vouchers will be shipped by EDELWEISS Berchtesgaden GmbH. To save shipping costs, the purchased vouchers can also be paid by credit card or instant bank transfer, in which case the vouchers are sent free of charge via e-mail and can be printed by the customer. If requested by the customer, the vouchers will also be sent by mail in case of payment by credit card or instant bank transfer. No liability is assumed for any delay in delivery by post. If the voucher ordered online has already been sent to the customer before the payment to be made for this has been received or credited by EDELWEISS Berchtesgaden GmbH, the voucher is not valid until full payment has been made and EDELWEISS Berchtesgaden GmbH is entitled to withhold the services documented in the voucher until full payment of the fee owed for this.
3) Vouchers
In the case of online vouchers, it should be noted that these are transmitted to the customer by EDELWEISS Berchtesgaden GmbH with a forgery-proof code. Since the customer can print out the voucher himself, several prints are possible, but only one print is value-relevant and redeemable. The first voucher redeemed in the INCERT Voucher Management System with the corresponding barcode is considered the original and must be debited by EDELWEISS Berchtesgaden GmbH immediately after redemption. Should further copies with the same code appear, it is a case of misuse, which will result in criminal consequences. Since a voucher can be passed on or given away accordingly, there is no obligation and possibility on the part of EDELWEISS Berchtesgaden GmbH to check the right of possession of the redeemer. When redeeming, it is only checked whether the corresponding barcode has really been released by the system and whether the corresponding voucher has really been paid for. Lost vouchers will not be replaced. Also, vouchers cannot be returned for cash value payment. If the value of the voucher is more than the consumed service, a new voucher will be generated with the remaining value. In such a case, there is no right to a cash payment of the still open voucher amount. EDELWEISS Berchtesgaden GmbH is not obliged to accept unpaid vouchers as a means of payment. For operational reasons, the services listed in the voucher can only be provided or guaranteed by the company if a corresponding and timely reservation has been made. The service described in the voucher may vary slightly depending on the circumstances, but may not represent a relevant reduction in value for the guest. If EDELWEISS Berchtesgaden GmbH has to close or give up for any reason, the online vouchers expire without compensation. This is also the case if the business demonstrably changes ownership. In such a case, EDELWEISS Berchtesgaden GmbH cannot be relied upon as the original issuer of the vouchers.
4) Validity, period of validity:
Value vouchers have no expiration date and can be redeemed at any time. All other vouchers are redeemable upon prior request and availability and are valid for one year from the date of issue indicated on the voucher. Each voucher can be redeemed only once, which is ensured by a barcode or voucher number associated with the voucher.
5) Cash redemption, invoicing:
Cash redemption of the voucher or the value evidenced by it is not possible. The issuance of a VAT-compliant invoice with corresponding proof of taxation can only take place at the time the voucher is redeemed and thus at the time the service is actually provided.
6) Security guarantee, data protection:
Your security has the highest priority! Therefore, data such as credit card number, bank code, account number, name and address when paying with credit cards are transmitted via certified payment providers via their protected SSL line in compliance with PCI guidelines. Thus, no unauthorized person can read your entered data during transmission on the Internet. To provide additional security in the voucher store, we apply a number of additional security measures. Your data will be processed by us with the help of automation. Based on the general terms and conditions, the customer agrees to receive advertising information from EDELWEISS Berchtesgaden GmbH. This data will not be passed on to third parties.
7) Exchange, right of withdrawal:
Vouchers that do not meet your expectations, please return to us within 14 days after sending. It is necessary that the written withdrawal (revocation) statement within 14 days to EDELWEISS Berchtesgaden GmbH. The right of withdrawal does not exist, however, if the use of the service is already started within the withdrawal period. This right of return only applies to customers who qualify as consumers. In case of loss, theft or invalidation of vouchers, no replacement can be provided by EDELWEISS Berchtesgaden GmbH.
8) Jurisdiction:
Austrian law applies exclusively to all contractual relationships. The place of jurisdiction is Traunstein Local Court.